FREQUENTLY ASKED QUESTIONS

1. How much will it cost me to avail of the Fortune Extended Warranty Insurance?
   It depends on the vehicle age, upkeep maintenance of the vehicle, and results of 10 Points Diagnostic Test done by our contracted authorized repair shop.
2. If I have an Extended Warranty Insurance coverage and decided to sell my car, can I transfer my coverage to the new owner of the vehicle?
   Yes, the Extended Warranty Insurance coverage is transferable to the new vehicle owner. As such you can expect a better resale value for your car.
3. This product is quite unfamiliar to me and thus, please explain to me why should I avail of this product?
   Do you have a comprehensive insurance for your car? The comprehensive insurance covers you against possible theft and accident. The Extended Warranty Insurance protects you from covered parts deterioration due to car usage which is not just a possibility, It is expected. Do you believe in the statement the older the vehicle the more the repairs. The comprehensive insurance claim comes with a deductible. The Extended Warranty claim has no deductible. We will replace all covered parts including labor up to the covered Aggregate Limit of Liability.
4. What if my vehicle breaks down and immobilized?
   You can contact EA Philippines Operations Center, 24 hours a day, 7 days a week at 886-8000/750-7878 or 1-800-10-886-8000 when calling outside Metro Manila, and request the following roadside assistance services:

   • Vehicle Assistance such as towing, crane, or minor on-site repairs
   • Personal Assistance such as hotel accommodation, continuation of journey, hospital information, relay of urgent messages
   • Insurance Assistance such as information on FGIC accredited motor shops, Insurance Policy information and basic claim information.